SpinGenie Privacy Policy

At SpinGenie, we are fully committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you access our website at spingenie.com, create an account, or use any of our services. We encourage you to read this document carefully before using our platform. Our privacy practices apply to all players who interact with SpinGenie Casino, whether via desktop, mobile browser, or the SpinGenie app.

We operate under Skill On Net Ltd, a company registered in Malta (Reg. No. C50024), with offices at Quantum House, 75 Abate Rigord Street, Ta' Xbiex, XBX 1120, Malta. Our UK processing agent is SkillOnNet (UK), Suite A, 4-6 Canfield Place, London NW6 3BT. We hold a licence issued by the UK Gambling Commission (account number 39326) and serve players in Great Britain exclusively.

1. Information We Collect

When you register, log in, or interact with our SpinGenie casino platform, we may collect the following categories of personal data:

1.1 Registration and Identity Data

• Full name, date of birth, and gender
• Home address, email address, and phone number
• Username and P9oH8R{[[n%tzAk] used for your SpinGenie login
• Government-issued identification documents (for KYC and age verification purposes)

1.2 Financial and Transaction Data

• Payment method details (e.g., PayPal, Trustly, Visa debit, Mastercard debit, Apple Pay)
• Deposit and withdrawal history, including amounts, dates, and transaction statuses
• Information related to SpinGenie withdrawal time and processing records

1.3 Technical and Usage Data

• IP address, browser type, device identifiers, and operating system
• Gameplay activity, session duration, and betting history
• Information collected via cookies, analytics tools, and tracking technologies
• Data generated through the SpinGenie app on iOS or Android devices

2. How We Use Your Information

We at SpinGenie use the data we collect to deliver, maintain, and improve our services. Our lawful bases for processing include contractual necessity, legal obligation, legitimate interests, and — where required — your explicit consent.

Specifically, we use your personal data to:

• Verify your identity and process your registration and SpinGenie casino login securely
• Process deposits, handle withdrawals, and manage your gaming account
• Apply welcome bonuses, free spins, and promotional offers such as SpinGenie bonus codes and promo codes
• Administer our loyalty programme, My Levels, and reward you with points-based benefits
• Comply with anti-money laundering (AML) and responsible gambling regulations as required by the UK Gambling Commission
• Respond to your queries via our customer support channels (live chat and email at contact@spingenie.com)
• Send you relevant marketing communications, where you have opted in to receive them
• Detect fraudulent activity and protect the security of our platform

3. Cookies and Tracking Technologies

Our SpinGenie website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and deliver personalised content. Cookies are small text files stored on your device when you visit our platform.

We use the following types of cookies:

• Essential cookies: Required for core functionality such as SpinGenie mobile login and session management
• Analytical cookies: Help us understand how players interact with our site and improve performance
• Marketing cookies: Used to deliver relevant promotions, including SpinGenie free spins and bonus offers
• Preference cookies: Store your settings and preferences for a personalised experience

You may manage or withdraw your cookie consent at any time through our cookie settings panel or your browser settings. Please note that disabling certain cookies may affect the functionality of our services.

4. Sharing Your Personal Data

We do not sell your personal data to third parties. However, we may share your information with trusted partners in limited circumstances:

• Payment processors: To facilitate deposits and withdrawals via PayPal, Trustly, Visa, Mastercard, Apple Pay, and Wire Transfer
• Game providers: Including NetEnt, Microgaming, Evolution, Playtech, Pragmatic Play, Play'n GO, Relax Gaming, and Blueprint Gaming, to enable gameplay on our platform
• Regulatory bodies: Such as the UK Gambling Commission, when legally required to do so
• Fraud prevention and identity verification services: To ensure the integrity of our KYC process
• Group companies: Including entities within the Skill On Net group, where necessary for internal business operations

All third parties we engage are bound by data processing agreements and are required to handle your data in accordance with applicable data protection laws.

5. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by law. In the United Kingdom, anti-money laundering regulations typically require us to retain certain records for a minimum of five years following the end of our relationship with you. When your data is no longer required, we securely delete or anonymise it.

6. Your Rights

As a data subject under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the following rights:

• Right of access: You may request a copy of the personal data we hold about you
• Right to rectification: You may ask us to correct inaccurate or incomplete data
• Right to erasure: You may request deletion of your data where there is no legitimate reason for us to continue holding it
• Right to restrict processing: You may request that we limit how we use your data in certain circumstances
• Right to data portability: You may request your data in a structured, commonly used format
• Right to object: You may object to processing based on legitimate interests, including direct marketing

To exercise any of these rights, please contact us at contact@spingenie.com. We will respond to your request within 30 days. If you are dissatisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

7. Data Security

We take the security of your personal data seriously. Our SpinGenie platform employs industry-standard SSL encryption, secure authentication for SpinGenie login sessions, and robust access controls to prevent unauthorised access to your account information. We regularly review and update our security measures to ensure they remain effective against emerging threats.

8. International Data Transfers

As Skill On Net Ltd is registered in Malta and operates within the European Economic Area, some of your data may be transferred internationally. Where we transfer data outside the UK or EEA, we ensure that appropriate safeguards are in place, including Standard Contractual Clauses approved by the relevant authorities.

9. Responsible Gambling and Data Use

We use certain personal data specifically to support responsible gambling initiatives. This includes monitoring gameplay patterns and account behaviour to identify signs of problem gambling. As required by our UKGC licence, we may use this information to implement protective measures, including deposit limits, self-exclusion, or cooling-off periods.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. When we make significant changes, we will notify you via email or a prominent notice on our platform. We encourage you to review this page periodically. Continued use of SpinGenie Casino following any updates constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please don't hesitate to reach out to us:

• Email: contact@spingenie.com
• Postal address: SkillOnNet (UK), Suite A, 4-6 Canfield Place, London NW6 3BT
• Live Chat: Available daily from 06:00 to 00:00 via our website

We value your trust and remain dedicated to handling your data with transparency, care, and full compliance with UK data protection law. Thank you for choosing SpinGenie.