SpinGenie Terms and Conditions

Welcome to SpinGenie. These Terms and Conditions govern your use of our website and services at spingenie.com. By registering an account and using our platform, you confirm that you have read, understood, and agreed to be bound by these terms. At SpinGenie, we are committed to providing a safe, fair, and transparent gaming environment for all our players. Please read this document carefully before accessing any part of our services.

1. About Us

Our SpinGenie platform is operated by Skill On Net Ltd, a company registered in Malta (Registration No. C50024), with offices at Level G, Quantum House, 75 Abate Rigord Street, Ta' Xbiex, XBX 1120, Malta. Our UK processing agent is SkillOnNet (UK), Suite A, 4-6 Canfield Place, London NW6 3BT. We hold a licence issued by the Gambling Commission of Great Britain (account number 39326), and we operate exclusively for players in the United Kingdom. SpinGenie was established in 2014, and since then we have worked to deliver a world-class gaming experience to our players.

2. Eligibility and Account Registration

2.1 Who Can Use Our Services

To use our SpinGenie services, you must meet the following eligibility requirements. We reserve the right to verify your identity at any time and to suspend or close accounts that fail to comply.

• You must be at least 18 years of age.
• You must be a resident of the United Kingdom.
• You must not be on any self-exclusion register or otherwise prohibited from gambling.
• You must provide accurate, truthful, and complete registration information.
• You must not attempt to use a SpinGenie login on behalf of another person.
• You must not already hold an active account with us.

2.2 Restricted Countries

We do not accept registrations from players located in certain jurisdictions. Our services are not available to players from countries including, but not limited to, Australia, Germany, France, Italy, Spain, the United States, Canada, India, and many others. A full list of restricted territories is available on our website. If you attempt to access SpinGenie from a restricted country, we may close your account and withhold any funds held in breach of these terms.

2.3 Account Security

You are solely responsible for maintaining the confidentiality of your SpinGenie casino login credentials. We strongly advise that you use a unique P9oH8R{[[n%tzAk] and do not share your account details with anyone. If you suspect unauthorised access to your account, please contact our support team immediately at contact@spingenie.com.

3. Deposits and Withdrawals

3.1 Accepted Payment Methods

At SpinGenie, we support a range of secure payment methods to make your experience as convenient as possible. Our accepted deposit methods include PayPal, Trustly, Visa debit, Mastercard debit, and Apple Pay. For withdrawals, we additionally offer Wire Transfer. Please note that a surcharge of £10 applies to Wire Transfer withdrawals under £500; withdrawals of £500 or more via Wire Transfer are processed free of charge.

3.2 Minimum Deposit and Withdrawal Amounts

Our minimum deposit amount is £10 (or equivalent in your chosen currency). Our minimum withdrawal amount is £20. These thresholds apply to all payment methods we support. We accept transactions in GBP, EUR, CHF, USD, AUD, CAD, DKK, SEK, NOK, ZAR, and RUB, with GBP as the default currency.

3.3 Withdrawal Processing Times

We aim to process all withdrawal requests within a few hours, though our SpinGenie withdrawal time may extend to up to 3 working days depending on the method selected and whether identity verification has been completed. Wins of £5,000 or more, as well as jackpot winnings, may take additional time to process. There are no limits on the number of withdrawal transactions you may make per day, week, or month.

4. Bonuses and Promotions

4.1 Welcome Offers

We offer three distinct welcome packages for new players at SpinGenie, each requiring a minimum deposit of £10. These are outlined below:

• Default Offer: 120 SpinGenie free spins on Book of Dead. Wagering requirement: 10x free spin winnings on eligible slots only.
• Slots Welcome (SpinGenie bonus code: SNG50): 50 free spins on Sahara Riches Cash Collect plus a 100% match bonus up to £25. Wagering requirement: 10x bonus amount and 10x free spin winnings.
• 1-Year Free Spins (spin genie promo code: spin1year): Deposit £25 to receive a 50% bonus up to £25 plus 10 free spins every week on Thor for an entire year (520 free spins in total).

4.2 Ongoing Promotions

Beyond our welcome packages, SpinGenie offers a variety of ongoing promotions for existing players. Our SpinGenie coupon code for existing customers may unlock access to exclusive deals. Current promotions available on our platform include:

• Genie's Cash Splash – a £10,000 prize pool (use spin genie bonus code BMG130 for 130 free spins; includes a £250 weekly prize and 15 prizes of £50).
• Daily Free Spins via our Prize Twister, with a top prize of £25,000.
• Reload Bonus for returning players.
• Slots Tournaments and Drops and Wins events.
• Hot/Cold and Daily Picks promotions.

4.3 General Bonus Terms

All SpinGenie bonus offers are subject to their individual terms and conditions, which are published alongside each promotion. We reserve the right to modify, suspend, or withdraw any promotion at any time. Bonuses are non-transferable and cannot be exchanged for cash until wagering requirements have been met. Any attempt to abuse our promotional system may result in account suspension and forfeiture of associated winnings.

5. Games and Software

Our SpinGenie casino library features over 7,000 games, including more than 9,000 slot titles and 951 jackpot games. We partner with leading software providers including NetEnt, Microgaming, Evolution, Playtech, Pragmatic Play, Play'n GO, Relax Gaming, and Blueprint Gaming. Our live casino is powered by Evolution, Playtech, and Authentic Gaming.

Available game categories on our SpinGenie platform include Slots, Megaways, Jackpots, Daily Jackpots, Instant Win, Slingo, Scratch Cards, Roulette, Blackjack, Baccarat, Caribbean Stud Poker, Bingo, and Live Casino games such as live blackjack, live roulette, live baccarat, and game shows.

6. Responsible Gambling

We at SpinGenie are deeply committed to promoting responsible gambling. We provide a range of tools to help you manage your gaming activity, including deposit limits, session time reminders, reality checks, self-exclusion, and temporary account cooling-off periods. If you feel that your gambling is becoming a problem, we encourage you to use these tools or seek support from independent organisations such as GamCare or BeGambleAware. You can also contact our team directly to activate responsible gambling features on your account.

7. Loyalty Programme

Our SpinGenie loyalty scheme, My Levels, rewards you with points for your ongoing play. As you accumulate points, you progress through reward levels and unlock exclusive benefits. Importantly, your loyalty level is never reduced due to inactivity – your progress remains with you for as long as your account remains open and in good standing.

8. Customer Support

Our SpinGenie support team is available via live chat between 06:00 and 00:00 (GMT), seven days a week. You may also reach us by email at contact@spingenie.com. The SpinGenie app is available for both iOS and Android devices, and our platform is fully optimised for desktop and mobile browsers. Whether you have questions about the SpinGenie login process, withdrawal times, or bonus terms, our team is here to assist you.

9. Amendments to These Terms

We reserve the right to amend these Terms and Conditions at any time. We will notify you of any material changes via email or through a prominent notice on our website. Your continued use of our SpinGenie services following any update constitutes your acceptance of the revised terms. We recommend that you review this page periodically to stay informed of any changes.

10. Governing Law

These Terms and Conditions are governed by the laws of the United Kingdom. Any disputes arising from your use of our SpinGenie casino services shall be subject to the exclusive jurisdiction of the courts of England and Wales. We are regulated by the Gambling Commission of Great Britain, and any unresolved complaints may be escalated to an approved Alternative Dispute Resolution (ADR) provider.

By continuing to use our services, you confirm that you have read and accepted all terms set out in this document. If you have any questions, please do not hesitate to contact our team at contact@spingenie.com.